For any business, communication is a large part of their service to their clients. While a large part of this communication can be done in person and face-to-face, phone communication is also vital. Retail business and restaurants use phones to share information with customers.
On the other hand, call centers use phones as their only way of interacting with clients. There are different options when establishing your business phone line. You should first ask yourself the following questions.
The Benefits of a VoIP Business Phone Line
Traditional business phone options included switchboards or a PBX system. These days, both of those options can be combined and streamlined into a Voice over Internet Protocol system of VoIP. This is a system that allows users to make and receive calls over an internet connection. VoIP service is less costly than traditional phone service provides and installing multiple lines.
VoIP is a convenient and cost-effective option for businesses of all sizes. As long as you have a broadband internet connection, a VoIP system can be installed in a matter of minutes. All that is required is the internet connection, a computer, and phone device.
Most small businesses use a VoIP service due to cost consideration. VoIP helps users avoid the cost of having multiple lines installed into their offices. Also there is no need for additional long distance or international calling packages. All calls are routed through the Internet connection and can be sent anywhere locally or internationally.
Unlike traditional phone providers, there is no longer a need for multiple accounts for local and long distance calls. One account encompasses all of your call needs.
All of your phone system features can be used anywhere there is an active internet connection. This enables use even when away from the office or for employees who work in the field. The same telecom features are available to users in a dedicated office or working abroad without any changes necessary.
How to Establish a VoIP Business Phone Line System
If you are switching to a VoIP system for your established business, or you are just opening your business, the set-up of your VoIP system is quite simple.
You will not be required to buy any special equipment or have hardware installed in your offices. As long as you have an internet connection and established VoIP service, you are ready to start making and receiving calls. There is actually not even a need for a phone. Calls can be made and received through a computer equipped with a microphone and speakers. All that is required is a downloading a simple software that can work on PC and Mac computers. You will not require any special knowledge or need to have a technician set up your system.
Flexible User Options
The call options you require or choose for your system are available and easy to use. Since the system is computer based not only do you get the popular call features such as call waiting and caller ID, you also get access to features like fax and voice to text messaging.
There is no need to acquire a new number either. Your existing phone number can be transferred over to your new VoIP system. This prevents disruption to business or the need to notify clients of a new phone number. Additionally it would be expensive to change your number on printed promotional materials and signs.
Most services come with the following options
- Local, long distance, and international call capability
- Voice mail available by phone or sent to an e mail box
- Called ID
- Call waiting
- Three way and conference calling
- Ability to send and receive fax and SMS messages
Establish and Maintain Quality Control
Since the service is digital-based and works through an internet connection it can come with a clearer and heightened call quality. Bandwidth adjustments to your broadband internet connection can increase or decrease the quality of calls as you see fit. Since the telecom service is not going through a service provider you are not at the mercy of their level of quality.
Ease of Expansion
If your business needs to expend or you move to another location it is easy to increase your service or move it.
If your business expands of you find the need for additional extensions or features, a simple call your VoIP service provider can solve this. There is no need to purchase additional equipment or have any type of installation.