Dropped calls and slow internet top cell phone complaints

Posted by

Last updated April 12, 2019

Dropped calls and slow internet speeds are among the most common reasons for complaints about new and old cell phones, according to the results of a new survey conducted by the Pew Internet & American Life Project.


The survey, which was conducted between 15 March and 3 April this year, gained responses from 2254 adults, and found that 77 percent of them experience slow download speeds when connecting to the internet on their cell phone, which stops them from loading certain things as fast as they would have found preferable.  As many as forty-six percent said that they found themselves staring at a very slow loading cell phone screen at least once a week.


Of the other most common cell phone complaint, 72 percent of survey respondents said that they experienced dropped calls occasionally, with around 32 percent complaining that it happened all the time, although 26 percent claimed that they have never experienced that phenomenon with their cell phones.


“As mobile owners become fond of ‘just in time’ access to others and as their expectations about getting real time information rise, they depend on the cell phone’s technical reliability,” says the author of the report, Pew Internet Project researcher Jan Lauren Boyles.  “Any problems that snag, stall, or stop users from connecting to the material and people they seek is at least a hassle to them and sometimes is even more disturbing than that in this networked world.”