{"id":4150,"date":"2012-11-23T11:50:23","date_gmt":"2012-11-23T11:50:23","guid":{"rendered":"http:\/\/beta.sellcell.com\/blog\/?p=3381"},"modified":"2019-04-12T11:07:16","modified_gmt":"2019-04-12T11:07:16","slug":"customers-baffled-by-cell-phone-insurance","status":"publish","type":"post","link":"https:\/\/www.sellcell.com\/blog\/customers-baffled-by-cell-phone-insurance\/","title":{"rendered":"Customers baffled by cell phone insurance"},"content":{"rendered":"<p><a href=\"https:\/\/www.sellcell.com\/blog\/wp-content\/uploads\/2012\/11\/on-the-phone23.gif\"><noscript><img decoding=\"async\" class=\"alignleft  wp-image-3382\" title=\"on the phone23\" src=\"https:\/\/www.sellcell.com\/blog\/wp-content\/uploads\/2012\/11\/on-the-phone23.gif\" alt width=\"180\" height=\"120\"><\/noscript><img decoding=\"async\" class=\"alignleft  wp-image-3382 lazyload\" title=\"on the phone23\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%20180%20120%22%3E%3C%2Fsvg%3E\" alt width=\"180\" height=\"120\" data-src=\"https:\/\/www.sellcell.com\/blog\/wp-content\/uploads\/2012\/11\/on-the-phone23.gif\"><\/a>The great majority of people have broken or lost a cell phone; some have even had their cell phones stolen. With this in mind, many people now purchase insurance to cover their new or old cell phones.&nbsp; That would seem to be a sensible solution to the issue, but the problem is that such insurance does not always guarantee them a new cell phone.<\/p>\n<p>Over 60 million people have now taken out insurance on mobile devices.&nbsp; The world\u2019s largest cell phone provider, Asurion, which is based in Nashville, has an A+ rating, and yet the Better Business Bureau claims to be being bombarded with complaints.&nbsp; Individuals who took out insurance with Asurion have discovered that their replacement new cell phone was not actually new at all.<\/p>\n<p>\u201cThis is a big \u2018what\u2019 to most customers,\u201d says the chief executive officer and president of Nashville\u2019s branch of the Better Business Bureau, Kathleen Calligan.&nbsp; \u201cIt may not be a new phone.&nbsp; It may be a refurbished phone.\u201d<\/p>\n<p>The fine print is where the answer lies, giving the insurance company the right to provide you with a cell phone that has refurbished parts, and even to replace your old phone with one of a different brand, color, or model.<\/p>\n<p>Bettie Colombo, the representative for Asurion, says that the information is clearly spelled out in the insurance form and that customers should take more notice of what they are signing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The great majority of people have broken or lost a cell phone; some have even had their cell phones stolen. <\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1821],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customers baffled by cell phone insurance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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