{"id":1567,"date":"2012-09-28T16:00:22","date_gmt":"2012-09-28T20:00:22","guid":{"rendered":"http:\/\/beta.sellcell.com\/blog\/?p=1567"},"modified":"2019-04-12T11:07:23","modified_gmt":"2019-04-12T11:07:23","slug":"tim-cook-issues-letter-apology-customers","status":"publish","type":"post","link":"https:\/\/www.sellcell.com\/blog\/tim-cook-issues-letter-apology-customers\/","title":{"rendered":"Tim Cook, Issues a Letter of Apology To Customers"},"content":{"rendered":"<p class=\"mb10\"><noscript><img decoding=\"async\" class=\"alignleft size-full wp-image-1569\" title=\"Tim Cook, Issues a Letter of Apology To Customers\" src=\"https:\/\/www.sellcell.com\/blog\/wp-content\/uploads\/2012\/09\/tim-cook.jpg\" alt=\"Tim Cook, Issues a Letter of Apology To Customers\" width=\"164\" height=\"124\" srcset=\"https:\/\/c9ac71a8282e1fecd95e-f07dbcddcacf0d4c572ea7178ee6902d.ssl.cf2.rackcdn.com\/blog\/wp-content\/uploads\/2012\/09\/tim-cook.jpg 400w, https:\/\/c9ac71a8282e1fecd95e-f07dbcddcacf0d4c572ea7178ee6902d.ssl.cf2.rackcdn.com\/blog\/wp-content\/uploads\/2012\/09\/tim-cook-300x225.jpg 300w\" sizes=\"(max-width: 164px) 100vw, 164px\"><\/noscript><img decoding=\"async\" class=\"alignleft size-full wp-image-1569 lazyload\" title=\"Tim Cook, Issues a Letter of Apology To Customers\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%20164%20124%22%3E%3C%2Fsvg%3E\" alt=\"Tim Cook, Issues a Letter of Apology To Customers\" width=\"164\" height=\"124\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%20164%20124%22%3E%3C%2Fsvg%3E 164w\" sizes=\"(max-width: 164px) 100vw, 164px\" data-srcset=\"https:\/\/c9ac71a8282e1fecd95e-f07dbcddcacf0d4c572ea7178ee6902d.ssl.cf2.rackcdn.com\/blog\/wp-content\/uploads\/2012\/09\/tim-cook.jpg 400w, https:\/\/c9ac71a8282e1fecd95e-f07dbcddcacf0d4c572ea7178ee6902d.ssl.cf2.rackcdn.com\/blog\/wp-content\/uploads\/2012\/09\/tim-cook-300x225.jpg 300w\" data-src=\"https:\/\/www.sellcell.com\/blog\/wp-content\/uploads\/2012\/09\/tim-cook.jpg\">We have learnt today that Tim Cook, Apple&#8217;s CEO has published a formal letter of apology to all iPhone 5 and I guess iOS 6 customers in relation to the Apple Maps feature of iOS 6.<\/p>\n<p class=\"mb10\">Upon the launch of the iPhone 5 there were a lot of forums and blogs that started to post stories about Apple dropping Google Maps, and Street View. Well, Apple maps certainly didn&#8217;t go down at all well and had some high profile individuals slating the service.<\/p>\n<p class=\"mb10\">In this letter Tim Cook explains that the company wanted to build up Maps from the ground upwards, beginning to add features such as turn-by-turn directions, voice integration and vector-based maps over time. This was why Apple dropped Google Maps.<\/p>\n<p><!--more--><\/p>\n<p class=\"mb10\">Tim does offer a few alternatives to Apple Maps while they are improving the service, in the alternatives is Google Maps and Nokia to name a few.<\/p>\n<p class=\"mb10\"><noscript><img decoding=\"async\" class=\"aligncenter size-full wp-image-1568\" title=\"Tim Cook, Issues a Letter of Apology To Customers\" src=\"https:\/\/www.sellcell.com\/blog\/wp-content\/uploads\/2012\/09\/Apple-Letter.jpg\" alt=\"Tim Cook, Issues a Letter of Apology To Customers\" width=\"591\" height=\"137\" srcset=\"https:\/\/c9ac71a8282e1fecd95e-f07dbcddcacf0d4c572ea7178ee6902d.ssl.cf2.rackcdn.com\/blog\/wp-content\/uploads\/2012\/09\/Apple-Letter.jpg 591w, https:\/\/c9ac71a8282e1fecd95e-f07dbcddcacf0d4c572ea7178ee6902d.ssl.cf2.rackcdn.com\/blog\/wp-content\/uploads\/2012\/09\/Apple-Letter-300x69.jpg 300w\" sizes=\"(max-width: 591px) 100vw, 591px\"><\/noscript><img decoding=\"async\" class=\"aligncenter size-full wp-image-1568 lazyload\" title=\"Tim Cook, Issues a Letter of Apology To Customers\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%20591%20137%22%3E%3C%2Fsvg%3E\" alt=\"Tim Cook, Issues a Letter of Apology To Customers\" width=\"591\" height=\"137\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20viewBox%3D%220%200%20591%20137%22%3E%3C%2Fsvg%3E 591w\" sizes=\"(max-width: 591px) 100vw, 591px\" data-srcset=\"https:\/\/c9ac71a8282e1fecd95e-f07dbcddcacf0d4c572ea7178ee6902d.ssl.cf2.rackcdn.com\/blog\/wp-content\/uploads\/2012\/09\/Apple-Letter.jpg 591w, https:\/\/c9ac71a8282e1fecd95e-f07dbcddcacf0d4c572ea7178ee6902d.ssl.cf2.rackcdn.com\/blog\/wp-content\/uploads\/2012\/09\/Apple-Letter-300x69.jpg 300w\" data-src=\"https:\/\/www.sellcell.com\/blog\/wp-content\/uploads\/2012\/09\/Apple-Letter.jpg\"><\/p>\n<p class=\"mb10\">You can read the full letter here: <a href=\"https:\/\/www.apple.com\/letter-from-tim-cook-on-maps\/\">Letter from Tim Cook<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have learnt today that Tim Cook, Apple&#8217;s CEO has published a formal letter of apology to all iPhone 5<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1821],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tim Cook, Issues a Letter of Apology To Customers<\/title>\n<meta name=\"description\" content=\"We have learnt today that Tim Cook, Apple&#039;s CEO has published a formal letter of apology to all iPhone 5 and I guess iOS 6 customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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