Sell Cell - The USA's No.1 cell phone recycling price comparison site*

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FAQs


  • What's the definition of a broken or non-working phone?

    We compare the prices from lots of different phone buyers on the site to get you the best deal. They each have slightly different definitions of 'working' and 'non-working' but as a guide here are the general definitions:

    To be considered as a working phone, it should:

    • Be able to turn on and off otherwise it really should be considered non working
    • Be working normally: the bumps and scrapes that every phone gets from day to day use are OK.
    • Have a working screen: you need to be able to see what you are doing!
    • Have its battery: you don't usually need to send the SIM card, memory card or charger in though.
    • Be in good enough condition: not crushed or broken or dropped in water.

    It is classed as non-working phones if any of the following apply:

    • Have a broken or bleeding screen
    • Can't start up
    • Have a broken speaker or microphone
    • Have a broken aerial.

    Basically, if it can still be used as a working phone then that's what the phone buyer will treat it as and pay you accordingly. If it is a non-working phone then you can still sell it and get as much as 90% of the value of a working version. The above definitions are a general guide so when you have chosen which phone buyer to sell your phone to it is worth double-checking their Terms & Conditions.

    To find out the 'working' and 'non-working' prices for your phone just enter the make and model of your phone into the search box at www.sellcell.com and click Search. Or you can click on the make of your phone below the search box, and on the next page click on your phone model.

    Then you'll see a page that lists all of the different cell phone recycling companies and the prices that they will pay you for your phone and how much they will pay you for a non-working phone. Also listed on this page is if they will pay for postage of your phone and if they will send a postage bag out to you. We will also tell you what payment methods they offer and also give you a way to read reviews of each company by other customers. And finally - the most important part of all - there is a link to each mobile phone recycling company site so that you can get straight on and sell your phone to them!

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  • How much is my phone worth?

    To find out how much your phone is worth just enter the make and model of your phone into the search box at www.sellcell.com and click Search. Or you can click on the make of your phone below the search box, and on the next page click on your phone model.

    Then you'll see a page that lists all of the different cell phone recycling companies and the prices that they will pay you for your phone, you will also see some filters at the top of the page which you can use to select what condition your phone is in, and what accessories you will be sending with the phone.

    Also listed on this page is whether they will accept a non-working phone, and how much they will offer for it, and if they will pay for postage of your phone and if they will send a postage bag out to you. We will also tell you what payment methods they offer and also give you a way to read reviews of each company by other customers. And finally - the most important part of all - there is a link to each mobile phone recycling company site so that you can get straight on and sell your phone to them!

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  • Will I still be able to get cash for my phone if it's broken or non-working?

    Yes: almost all of the phone buyers featured on our site will still pay you for a phone that's not working. To find out how much your phone is worth just enter the make and model of your phone into the search box at www.sellcell.com and click Search. Or you can click on the make of your phone below the search box, and on the next page click on your phone model.

    1) You can use the filters to search based on the condition of your phone:

    Broken
    Poor
    Good
    Excellent
    New

    2) You can specify which accessories you will send with your phone - just tick the box (some recyclers will give you more if you include these):

    AC Charger
    Box
    Battery
    USB charger

    3) Then you'll see a page that lists all of the different cell phone recycling companies and the prices that they will pay you for your phone based on the condition you identified in 1). Just choose which recycler to sell your phone to and Click "Sell Now"

    Also listed on this page you can see whether the recycler will pay for postage of your phone and if they will send a postage bag out to you. We will also tell you what payment methods they offer and also give you their BBB rating if appropriate. And finally - the most important part of all - there is a link to each mobile phone recycling company site so that you can get straight on and sell your phone to them!

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  • Can I still sell my phone if I don't have the charger?

    Most of the phone buyers on our site DO NOT require you to send the charger. With most of the companies all you need to send is the phone and battery;

    Select which accessories you are going to include by ticking the check boxes at the top of the screen - (under the number 2). By selecting the accessories the prices will reflect the boxes you tick

    - AC Charger

    - Battery

    - Original Box

    - USB Charger

    Remember you DO NOT need to send the SIM card.

    If you do have the charger and want to sell it then you can add this to your order by selecting it in the accessories filter, which will then update your quote.

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  • Will I have to pay for shipping?

    Generally no. Almost all of the phone buyers we feature on our site offer a Free Shipping service. Many will even send you a free shipping parcel so you don't even have to package the phone yourself. Search for your phone and in the comparison results you can clearly see we indicate which companies offer Free Shipping.

    Tip: if your phone is a higher value model and worth more than about $30-$50 in value we recommend sending it by courier rather than using the Free Shipping option because it means that your phone is tracked and insured.

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  • Can I still sell my phone if it has been barred?

    No: phones that have been barred have been reported as stolen to the police: all phones received by the phone recyclers are checked against a national database of stolen phones and if they are found to be stolen they are reported to the police and destroyed.

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  • How long will the price quoted be valid for?

    Most of the phone buyers will keep their offer open for 14 days, so it's always wise to take the best offer as soon as possible. Our advice is that it's best not to wait: cell phones are a very quickly changing technology and the price you are offered today might not be much lower in a few days, so if you see a price that's attractive you should accept their offer straight away and make sure you post your phone to them without delay.

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  • I lost my phone some time ago then I recently found it, can I still sell it?

    Providing that the phone isn't registered as lost or stolen you can still sell the phone.

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  • What is an IMEI number?

    IMEI stands for International Mobile Equipment Identity and is a serial number unique to every phone. You will usually find it printed on the back of your phone under the battery. It should be 15 digits long. You can find your phones IMEI number on the backplate of the phone, which is usually under the battery, or, on some phones, you can type *# 06 # into your keypad and your phone will display it's IMEI number.

    The IMEI number could also be referred to as the MEID or ESN number.

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  • Do you sell used phones?

    No: www.sellcell.com is a cell phone recycling price comparison site: we do not actually buy or sell phones ourselves. If you contact the mobile phone recyclers directly you may be able to buy used phones from them: go to www.sellcell.com/contactus/ and scroll down, and there are links to all the phone buyers we feature on our site.

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  • What happens to my phone after I send it in?

    Most of the phones are either are refurbished and sold in the US or sent for reuse in markets such as Asia, Africa, and India. Your old cell phone could give someone in the third world their first glimpse of the internet.

    It is environmentally friendly to provide a phone for reuse by someone else. If your phone cannot be resold and reused by someone else because it is broken or badly damaged and is therefore deemed by the phone buyer to be 'Beyond Economical Repair' then it is disposed of in an environmentally friendly way so it doesn't end up in a landfill site.

    Did you know that you cannot throw your old cell phone in the trash; not only is against the law, but it is harmful to the environment. Cell phones contain many dangerous persistent toxins that accumulate in the environment, including arsenic, antimony, lead, beryllium, copper, cadmium, nickel and zinc. Recycling your cell phone through a professional organisation who are regulated to ensure they are disposed of correctly.

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  • How many phones can I send?

    You can send as many phones as you want. If you are sending more than 10 some of the phone buyers featured on our site offer a free courier service. Click through to their websites and see their sites for more details.

    Don't forget though that one company won't always offer the best price for every single phone: our advice is to use our cell phone price comparison service at www.SellCell.com and check who is offering the best price for each separate phone in your collection: that way you won't miss out on an excellent offer from one company for a specific phone!

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  • I can't find my phone on your site: how much will you offer me for phone make / model X?

    We're sorry - but we get our phone information directly from the phone buyers featured on our site - and this means that if a phone is not showing up in the search results then none of the companies are currently offering to buy that model.

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  • I sent my mobile to you and I've not had my money!

    SellCell.com is a cell phone recycling price comparison site. We do not actually buy the phones ourselves so you would not have sent the phone to us. The way it works is that you go on to our site and search for your phone then our site compares the prices for that phone from all the different phone buyers so you get the best deal when selling your old mobile. You choose which phone buyer you want to sell your mobile to and then you click through from our site to the phone buyer site to place your order. This means your order is not actually placed with us but direct with the phone buyer and so if you have any query about your order you will need to speak direct to the company you placed the order with.

    When you placed your order with the phone buyer you should have received an email confirmation from them with their details and how to contact them. Or go to our site at http://www.sellcell.com/contactus/ and scroll down and you will see that there is a link to all the phone buyers we feature on our site. Please get in contact with the customer service department at the company you placed your order with and I'm sure they will be able to help you.

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  • I sent in my phone to you and I want to know if you have received it yet?

    SellCell.com is a cell phone recycling price comparison site. We do not actually buy the phones ourselves so you would not have sent the phone to us. The way it works is that you go on to our site and search for your phone then our site compares the prices for that phone from all the different phone buyers so you get the best deal when selling your old mobile. You choose which phone buyer you want to sell your mobile to and then you click through from our site to the phone buyer site to place your order. This means your order is not actually placed with us but direct with the phone buyer and so if you want to know whether they have received your phone and check on the status of your order you will need to speak direct to the company you placed the order with.

    When you placed your order with the phone buyer you should have received an email confirmation from them with their details and how to contact them. Or go to our site at http://www.sellcell.com/contactus/ and scroll down and you will see that there is a link to all the phone buyers we feature on our site. Please get in contact with the customer service department at the company you placed your order with and I'm sure they will be able to help you.

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